Privacy Policy

Arnold Podiatry and Foot Health Clinic Privacy Policy

Effective Date: 19/02/2026
Website: arnoldfootclinic.co.uk

Arnold Podiatry and Foot Health Clinic (“we”, “us”, “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal data when you:

Visit our website
Book appointments online
Pay deposits or treatment fees
Receive podiatry treatment

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Arnold Podiatry and Foot Health Clinic provides podiatry and foot health services in the Arnold/Woodthorpe area.

Data Controller: Arnold Podiatry and Foot Health Clinic
Website: arnoldfootclinic.co.uk
Email: [Insert Clinic Email]
Telephone: [Insert Number]
Address: [Insert Clinic Address]

If you have any questions about this policy or your data, please contact us.

2. What Information We Collect

A. Information You Provide

When you contact us, book an appointment or attend treatment, we may collect:

Full name
Address
Email address
Telephone number
Date of birth
GP details (where relevant)
Medical history and health information
Treatment notes
Appointment history
Payment details (processed securely via third-party providers)

B. Online Booking Information (Wix Bookings & Fresha)

If you book online via:

Wix Bookings (integrated into our website)
Fresha booking platform

We may collect:

Contact details
Appointment preferences
Treatment selection
Deposit payment details
Booking history

This information is stored securely within those platforms.

C. Payment Information

We may take:

Online deposits
Full payments via the website
Card payments in clinic

Payment processing is handled securely by third-party payment providers integrated with Wix and Fresha. We do not store full card details on our systems.

D. Information Collected Automatically (Website Use)

When you visit our Wix-hosted website, we may collect:

IP address
Browser type
Device type
Pages visited
Date and time of visit
Cookies and analytics data

3. How We Use Your Information

We use your personal data to:

Book and manage appointments
Take deposits and process payments
Provide podiatry treatment safely
Maintain accurate medical records
Send appointment confirmations and reminders
Enforce cancellation and deposit policies
Respond to enquiries
Improve our website and services
Comply with legal and professional obligations

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

Contract – to provide treatment and manage appointments
Legal obligation – tax, healthcare and regulatory requirements
Legitimate interests – running and improving our clinic
Consent – for marketing communications (if applicable)
Provision of healthcare – processing special category medical data necessary for treatment

5. Medical Information (Special Category Data)

As a healthcare provider, we process sensitive health data.

We only collect medical information necessary to:

Assess your condition
Deliver safe treatment
Maintain professional records

Medical records are:

Stored securely
Accessed only by authorised personnel
Retained in accordance with healthcare record retention guidance

6. Online Booking Platforms & Third-Party Providers

Wix.com Ltd

Our website is hosted by Wix.com Ltd. Wix provides:

Website hosting
Online booking (Wix Bookings)
Online payment processing
Website analytics

Wix acts as a data processor and processes data securely in accordance with data protection law.

Fresha

We use Fresha as an appointment management system. When booking via Fresha, your data is processed and stored within their secure platform.

Payment Providers

Online and card payments are processed securely by integrated payment providers (such as Wix Payments, Apple Pay, Stripe or other authorised processors). We do not store full card details.

Each provider operates under its own privacy policy.

7. Deposits & Cancellation Policy Data

When deposits are taken:

Payment details are processed securely
Deposit records are linked to your booking
Payment information may be retained for accounting and dispute resolution purposes

Failure to attend or late cancellations may result in deposit retention in line with our cancellation policy.

8. Data Sharing

We do not sell your personal data.

We may share your data only where necessary with:

Payment processors
Booking software providers
Accountants
IT service providers
Regulatory authorities (if legally required)

All third parties are required to handle your data securely.

9. Data Retention

We retain data only as long as necessary:

Medical records – retained in accordance with professional healthcare guidelines
Financial records – retained for tax purposes
Booking information – retained for administrative purposes

When no longer required, data is securely deleted.

10. Data Security

We implement appropriate technical and organisational measures including:

Secure cloud-based systems
SSL encryption (via Wix)
Password-protected systems
Restricted access to medical data
Secure payment processing

11. Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Request correction
Request erasure (where legally permitted)
Restrict processing
Object to processing
Data portability
Withdraw consent (where applicable)

To exercise your rights, contact us using the details above.

You also have the right to complain to: Information Commissioner’s Office (ICO) - https://www.ico.org.uk

12. Cookies

Our website uses cookies for:

Essential website functionality
Booking systems
Analytics
Performance monitoring

Please see our Cookie Policy for full details.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the updated effective date.